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Can You Cancel an Afterpay Order Before It Ships?

There’s nothing worse than buyer’s remorse after making an online purchase, especially when it’s an Afterpay order. The thought of being locked into a payment plan for something you may not even want can be daunting. The good news is, there is a way out:

Canceling an Afterpay order before it ships is possible, but only within a specified time frame. Understandably, Afterpay doesn’t allow customers to cancel orders indefinitely, as it could lead to issues for merchants. So, if you’ve had a change of heart about your purchase, it’s crucial to act quickly.

Canceling Your Order

To cancel your Afterpay order, follow these steps:

• Log into your Afterpay account.
• Go to “My Orders.”
• Locate the order you wish to cancel.
• Click “Cancel Order.”
• Confirm your cancellation.

It’s important to note that you can only cancel an order if it has not yet been shipped. Once the order has been processed and dispatched, you will not be able to cancel it through Afterpay. However, you may still be able to return the item once you receive it.

Timeline for Cancellations

The time you have to cancel an Afterpay order can vary depending on the merchant and the payment schedule you have selected. Generally, you have until the end of the cooling-off period to cancel your order. This period is typically 24 hours but can be longer for some merchants. It’s always best to check the merchant’s return policy to confirm the specific time frame you have to cancel an order.

Exceptions to the Cancellation Policy

There are some exceptions to the cancellation policy, including:

• Custom orders: These orders are typically made to order and may not be eligible for cancellation.
• Digital products: Once you have accessed a digital product, it cannot be canceled.
• Sale items: Some merchants may have a no-cancellation policy on sale items.

Returning Items

If you are unable to cancel your order before it ships, you can always return the item once you receive it. To initiate a return, contact the merchant directly. They will provide you with instructions on how to return the item and process a refund.

Conclusion

Canceling an Afterpay order before it ships is possible, but it’s important to act quickly. Generally, you have until the end of the cooling-off period, which is usually 24 hours, to cancel your order. If you miss this deadline, you may still be able to return the item once you receive it. It’s recommended to check the merchant’s return policy for specific guidelines.

Are you interested in making a purchase with Afterpay but have questions about the cancellation process? Leave a comment below, and we’ll be happy to help!

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